Terms of Service

1. Acceptance of Terms

By accessing or using ZumaVerify's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Service

ZumaVerify provides electronic signature and document management services that allow users to:

• Create, send, and manage electronic documents
• Collect legally binding electronic signatures
• Track document status and completion
• Store and organize signed documents
• Integrate with third-party applications

3. User Accounts and Registration

To use our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains current and accurate

4. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for fraudulent purposes
• Reverse engineer or attempt to extract source code

5. Electronic Signatures and Legal Validity

ZumaVerify's electronic signatures are designed to comply with applicable electronic signature laws, including:

• Electronic Signatures in Global and National Commerce Act (ESIGN)
• Uniform Electronic Transactions Act (UETA)
• European Union eIDAS Regulation

You acknowledge that electronic signatures created through our platform have the same legal effect as handwritten signatures.

6. Data Ownership and Privacy

You retain ownership of all documents and data you upload to our platform. We will:

• Process your data only as necessary to provide our services
• Implement appropriate security measures to protect your data
• Not access your documents except for technical support purposes with your consent
• Allow you to export your data at any time

7. Service Availability and Support

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access and may perform maintenance that temporarily affects availability. We provide:

• 24/7 technical support for enterprise customers
• Business hours support for standard plans
• Regular system updates and security patches
• Advance notice of planned maintenance

8. Pricing and Payment Terms

Subscription fees are billed in advance and are non-refundable except as required by law. You agree to:

• Pay all fees when due
• Provide current and accurate billing information
• Notify us of any billing disputes within 30 days
• Accept automatic renewal unless cancelled

9. Limitation of Liability

To the maximum extent permitted by law, ZumaVerify shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.

10. Indemnification

You agree to indemnify and hold harmless ZumaVerify from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to our services will cease
• You may export your data for 30 days
• We will delete your data after the retention period
• Outstanding fees remain due and payable

12. Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of Los Angeles County, California.

13. Contact Information

For questions about these terms, please contact us at: